A Safe Holiday Experience At Komandoo

The safety of our guests and champions has always been the core of our business. As we prepare to welcome all of you, we want to ensure that Komandoo will be a safe haven for everyone.

As we all move forward and live in the ‘new normal’, Komandoo Maldives Resort in association with Crown & Champa Resorts, is introducing Hygiene Guidelines for a Safe Holiday Experience In Paradise.

This initiative is focused on enhanced resort and hotel cleaning standards and procedures, hygiene and safety practices, guest and champion interactions, and workplace guidelines while ensuring transparency throughout the customer experience journey. These guidelines will transform resorts and hotel industry standards and practices in the Maldives, to ensure that guests and champions are confident in the hygiene and safety of our property.

This initiative will reinforce guests and champions’ trust and confidence in Komandoo, in accordance to international and local hygiene and sanitation standards.

We look forward to the day when you will once again experience your home in paradise with assured confidence.

We will be ready when you are.

Komandoo Team
#readywhenyouareMV

Download Our Health & Safety Guidelines – A Safe Holiday Experience In Paradise

Learn More

For an insightful look into the Crown & Champa Resorts’ guidelines and protocols, stakeholders’ protocols and the Maldives destination guidelines and protocols, visit http://sales.crownandchamparesorts.com/safetyprotocol/

Your questions answered before you travel

Planning to come to the Maldives? Here are some points to consider before traveling ;

Q. If I am experiencing respiratory symptoms or fever, can I still travel to the Maldives?
A. It would be best if you reconsidered traveling, you may cancel up to 72hrs prior to arrival or change dates for when you are well again.

Q. Do I need a booking before arriving in the Maldives?
A. Yes, a confirmed reservation is required in ONE property prior to arrival to the Maldives. Visiting different resorts and islands during your holiday is not permitted at the time. The Health Protection Agency (HPA) guidelines advice guests remain at a single property during the entirety of their holiday in the Maldives.

Q. Must I have travel insurance to travel to the Maldives?
A. It is strongly advisable to take out comprehensive travel insurance to prepare for unforeseen situations.

Q. Do I need a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test before arriving in the Maldives?
A. The Maldives Health Protection Agency (HPA) states that “Tourists are not required to produce a certificate or test result indicative of negative status for COVID-19 before entry into the Maldives.”

Q. Do I need to apply for a visa before arriving in the Maldives?
A. No, a visa on arrival will be issued for 30 days at no cost.

Q. What do I need to get the visa on arrival to the Maldives?
A. All visitors travelling to and from the Maldives are required to submit a self-declarative health declaration online via https://imuga.immigration.gov.mv, 24 hours prior to their travel. Guests must also have a confirmed reservation at a tourist resort and emergency contact details must be provided.

Q. What checks will be done of arrival at the airport?
A. Thermal imaging equipment is in the arrival hall, masks must be worn, and physical distancing observed, hand hygiene use of hand sanitizer is mandatory, and it is recommended to download the contact tracing app “TraceEkee”.

   

Q. Will I have to take a COVID-19 RT-PCR or COVID-19 IgG, IgM antibody test on arrival?
A. All arrivals exhibiting symptoms will need to take a COVID-19 RT-PCR at their own cost. Maldives border authorities will take random tests at no charge.

Q. What will happen if I test positive for COVID-19?
A. Health Protection Agency (HPA) guidelines must be followed. Isolation for 14 days is mandatory for anyone testing positive for COVID-19. Contact tracing will identify those who also need to be tested and isolated for 48hrs or until results are available. HPA Isolation facilities are available, please note there will be expenses to be paid for any period in isolation, please check with your insurance company if you are covered.

Q. If I test positive for COVID-19 when I get back to my home country what should I do?
A. If you test positive within 14 days of returning home, contact Komandoo and we will contact the Maldives Ministry of Tourism and Health Protection Agency (HPA).

Q. If a positive or suspected COVID-19 case is identified in the Resort, will the resort go into ‘lockdown’?
A. No. Health Protection Agency (HPA) do not require Resorts to go into ‘lockdown’ in such situations. The Resort team will work together with the Health Protection Agency (HPA), following guidelines on isolation, testing and contact tracing for the individual(s) concerned, along with stringent protocols to keep all guests and champions safe. If a positive case is found on the island, the individual(s) will be transferred off the island and to the care of HPA Isolation Facility.

Q. How do I download the Mobile Concierge App?
A. Komandoo will soon share the app download details.
We advise you to download the app whilst at home, explore the resort and what it has to offer in the comfort of your home.
While at the resort, our guest services and resort employees will still be available to attend guest requests in person while maintaining physical distancing at all times.

Travel Flexibility Update

Updated July 2, 2020
Guided by our purpose of care, we continue to allow for maximum flexibility given these unique circumstances:

Upcoming confirmed future arrivals from July 1 until August 31, 2020:
Existing reservations made before July 1, 2020, for arrivals from July 1 thru/including August 31, 2020 will be cancelled at no charge, unless guest prefer to re-book. If payment has already been actioned, 100% refund will be provided. Cancellation will be at no charge or re-booking with the same existing booking details up until October 31, 2021. Re-bookings have to be confirmed to Reservations before July 31, 2020 or the booking will be automatically cancelled.

New reservations for future arrivals:
New reservations will be accepted for arrivals to from September 1, 2020.